Keep Learning - Student Quickguide

About the Quickguide

There are a variety of flexible ways students can continue to learn in the event of a campus closure. This guide will help students prepare to interact with their course content, classmates and instructors using remote modalities.

We will examine a few important areas:

  • Planning for a closure or absence
  • Communicating with instructors
  • Requirements for remote learning
  • Using software

How to Get Help

Academic Technology 

Students and instructions may contact AT for assistance with teaching and learning tools. Academic Technology Services is available Monday through Friday from 8:00 a.m.to 5:00 p.m.

Contact:

  • Website - at.sfsu.edu
  • Email - at@sfsu.edu
  • Phone - (415) 405-5555
  • Chat - Click the chat link in the iLearn help block inside of an iLearn class
  • Office - LIB 80

Planning for an extended absence or campus closure

In the event you are unable to come to campus or if the campus is closed for unforseen reasons, you may be able to maintain participation in classes depending on how instructors have set up their courses.

  • Your SF State password

    • If you do not know your password or have it saved on your devices, you may want to reset your password and keep it safe:

  • A device capable of accessing the internet
    • Any device capable of accessing the Internet, whether it be a smartphone, tablet, laptop or desktop computer can be used to access campus resources.

      • Some resources, such as videos, may require a faster Internet connection but should be accessible from most mobile platforms.
    • Use a modern web browser such as Firefox, Chrome, Safari, or Edge
    • Have an internet connection such as DSL, Cable, WiFi, mobile data plan, or other broadband service
      • If you have questions or concerns about your device’s Internet capabilities, contact your mobile Internet or cellular provider
  • Consider downloading and setting up the Zoom and/or Moodle Mobile (iLearn) apps onto your mobile device; Instructors may use Zoom to conduct live classes via video conference
  • Check your SF State email!  Important information from the campus and your instructors will be sent to your official SF State email account

Suggestions:

  • Keep your software up to date
  • If you don't have immediate access to a desktop or laptop, a mobile phone can access most, if not all campus resources
  • Consider installing common applications like Zoom on your device in advance
  • If using a personal device (like a laptop) in a public area, consider securing it to a desk or table to prevent theft

Due to exceeding demand, we have exhausted our loaner laptop surplus. At this point, we cannot fulfill further requests. 

 

SF State wants to support you and your learning. Students should continually review the Department of Student Life's Frequently Asked Questions During Remote Instruction to stay up to date on how to prepare and what to expect throughout the remote instruction period.

Students should refer to our list of resources for internet access from off-campus locations if needed during remote instruction and operations periods. 

  • Instructors will provide information on how best to contact them in their iLearn courses
  • Make sure you check your SF State email! Important information from the campus and your instructors will be sent to your official SF State email account
  • Download and install Zoom. Instructors may use Zoom to conduct live classes via video conference
  • Check iLearn’s Announcements forum
    • Some instructors use iLearn’s Announcements feature, usually located at the top of the course page
  • Make sure you check your SF State email! Important information from the campus and your instructors will be sent to your official SF State email account

  • Instructors may also use iLearn for distributing course content
  • Zoom accounts are available to all students.  Setting up study groups or other engagements with fellow students can be done from your own Zoom accounts

  • Instructors may provide discussion forums in iLearn for student engagement

 

Instructors may use iLearn assignments for students to submit work.

Related Support Documents:

  • Labspace: Labspace provides students and faculty anytime, anywhere access to software applications.  Popular titles such as SPSS, SAS, Mathematica, MATLAB, ArcGIS, and Microsoft Office are available. For students, this means they can access software used in their courses from home, a coffee shop, or anywhere they have a computer and internet connection. For accessing Labspace, contact your instructor to request access for your class.

  • Campus Licenses: Students enrolled full-time or part-time in a degree granting program at San Francisco State University (i.e., matriculating students) are eligible for a free copy of Microsoft Office 365 Education for Students.

Mental Health Resources:

Counseling & Psychological Services - Counseling & Psychological Services (CAPS) is committed to providing support to students during this stressful time marked with concerns around the Novel Coronavirus as well as the transition to virtual instruction for the time being. CAPS remains open and operational with adjusted services. 

Visit CAPS to learn more and get help.

 

Student Health Services - Student Health Services is available for assistance with any concerns related to your mental health, and can provide guidance, necessary care and medication management. 

Visit SHS to learn more and get help.