Keep Learning - Student Technology Quickguide

About the Quickguide

This guide will help students prepare to work remotely and interact with their course content, classmates and instructors using remote modalities.

How to Get Help

Academic Technology 

Students may contact AT for assistance with teaching and learning tools. AT Services is available Monday through Friday from 8:00 5:00 p.m.


  • Website -
  • Email -
  • Phone - (415) 405-5555
  • Chat - Click the chat link in the iLearn help block inside of an iLearn class

Setting up for remote learning

Students should make sure to:

  • Know your SF State password

    • If you do not know your password or have it saved on your devices, you may want to reset your password and keep it safe:

  • Check your SF State email
    • Important information from the campus and your instructors will be sent to your official SF State email account

  • Download the Zoom web conferencing and/or Moodle Mobile (iLearn) apps onto your mobile device

Any device capable of accessing the Internet, whether it be a smartphone, tablet, laptop or desktop computer can be used to access campus resources.  Some resources, such as videos, may require a faster Internet connection but should be accessible from most mobile platforms.  If you don't have immediate access to a desktop or laptop, a mobile phone can access most, if not all campus resources.


  • Use a laptop running Windows 10 or macOS 10.13 (or above)
  • Webcam (integrated with laptop or USB accessory)

Best practices and tips:

  • While it’s very tempting to use an iPad for school work, for the best experience it is highly recommended to use a full computer running Windows or macOS to ensure the most compatibility with different
  • Keep your software up-to-date
    • Operating system manufacturers such as Microsoft and Apple regularly release security updates to Windows and macOS. If your computer falls too far out of date due to not updating regularly, you may be unable to access certain campus resources such as iLearn.

Requesting laptops:

The process for making requests for laptops check-outs for Fall 2020 will be forthcoming.

Students will want to have an internet connection such as DSL, Cable, WiFi, mobile data plan, or other broadband service.  If you have questions or concerns about your Internet connectivity or speeds, contact your Internet Service Provider (ISP) or your mobile provider.  


  • Students requiring internet access in their place of residence during remote instruction periods should refer to our list of resources for securing an internet connection from off-campus locations


  • Please check your internet connection to ensure that it is sufficient for remote learning. You can test your internet connection at

    • Recommendation: Broadband Internet with 25Mbps download speed, 3Mbps upload speed
  • Use a modern web browser such as Firefox, Chrome, Safari, or Edge

Best practices and tips:

  • If you are experiencing issues with slow or dropped connections while using WiFi, try a wired connection using Ethernet instead
  • Streaming content in the background may slow your connection down. When connecting to a Zoom session or watching recorded lectures, it is recommended that you do not stream YouTube, Spotify or other online content providers in the background


Courses and Class Content

iLearn is SF State's online learning management system, where instructors can organize their courses and materials, and students interact with resources and participate in classes.  Students should familiarize themselves with the iLearn's interface and core functions so that working in the system comes easily during the semester.

Related Support Documents:

Communications and collaboration

  • Instructors will provide information on how best to contact them in their iLearn courses
  • Make sure you check your SF State email
    • Important information from the campus and your instructors will be sent to your official SF State email account

  • Download and install Zoom
    • Instructors may use Zoom to conduct live classes via video conference

  • Check iLearn’s Announcements forum
    • Some instructors use iLearn’s Announcements feature, usually located at the top of the course page

Remote learning technologies

iLearn is SF State's online learning management system, where instructors can organize their courses and materials, and students interact with resources and participate in classes. 

  • Access iLearn by going to and logging in with your SF State credentials, like you do for campus email and other services. 
  • The front page of iLearn provides access to any courses you are enrolled in, information and updates about iLearn, as well as any important campus information.
  • Classes are listed in the My Courses block on the left side of the page.
    • Students must officially enroll in a course in the Student Center in order to access the course in iLearn. It may take up to 8 hours from the time a student adds a course in the Student Center for the course to appear on your My Courses list in iLearn.  In addition, iLearn courses are not available to students until the instructor of the course makes the course available. 

Support Documents:

SF State uses the zoom web and video conferencing application.  Zoom provides high quality, real-time video, voice, chat, and other collaboration options for faculty, students and staff.

Note: You do not need an account to join a meeting, only to start one. Participants can simply select the meeting link to join a session without logging in.

Support Documents:

Academic Technology maintains two unique lecture capture services, CourseStream and Camtasia, that enhance the online learning experience for students in participating courses. 

Students are able to view recordings in there iLearn courses as they are made available

  • Labspace: Labspace provides students and faculty anytime, anywhere access to software applications.  Popular titles such as SPSS, SAS, Mathematica, MATLAB, ArcGIS, and Microsoft Office are available. For students, this means they can access software used in their courses from home, a coffee shop, or anywhere they have a computer and internet connection. For accessing Labspace, contact your instructor to request access for your class.

  • Campus Licenses: Students enrolled full-time or part-time in a degree granting program at San Francisco State University (i.e., matriculating students) are eligible for a free copy of Microsoft Office 365 Education for Students.


SF State wants to support you and your learning. Students should continually review the Department of Student Life's Frequently Asked Questions During Remote Instruction to stay up to date on how to prepare and what to expect throughout the remote instruction period.

Counseling & Psychological Services - Counseling & Psychological Services (CAPS) is committed to providing support to students during this stressful time marked with concerns around the Novel Coronavirus as well as the transition to virtual instruction for the time being. CAPS remains open and operational with adjusted services. 

Visit CAPS to learn more and get help.

Student Health Services - Student Health Services is available for assistance with any concerns related to your mental health, and can provide guidance, necessary care and medication management. 

Visit SHS to learn more and get help.